Wholesale E-Commerce Discovery Platform | FAQ |
Policy on Return / Refund / Cancellation
Bazara2z.com is a wholesale e-commerce discovery platform where manufacturers / producers sell directly to retailers / traders bypassing middlemen. Many business deals originating from BazarA2Z may involve large amounts, usually transacted offline through Banks directly by buyers and sellers. BazarA2Z acts merely as a platform or online meeting place and is not responsible for issues related to payment / shipment / returns / cancellations etc. on direct buyer-seller transactions. Any issue related to cancellations / returns / refund etc. are resolved by buyer and sellers through mutual negotiation. Please see User Agreement for more details.
Model Return / Refund Policy for Sellers At BazarA2Z
We have created following model guideline to help sellers form their return and refund policy. This is just suggestion – sellers are requested to modify/change as per their own way.
1. Buyer is completely protected through 7-day return guarantee for all products which are not as per ordered specifications, such as
Defective
Damaged
Wrong Size
Wrong Quantity
Wrong Color
Significantly different from the description given by the merchant
However, for some products, the sale might be final sale, and the seller may not accept any return. Some health care products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products may fall in this category due to health & hygiene reasons.
The seller may not be able to accept the return if product
Is used / worn or altered
Exhibits physical damage to the box or to the product
Is returned without original packaging and accessories
Serial Number is tampered
2. Items should be returned within 7 days of receiving the product. If buyer does not request return/refund within 7 days of receipt of product, it should be assumed that buyer is satisfied with the product.
3. To request a return, seller must create a special section where buyers may post their return request.
4. The seller must create an internal system to handle return/refund issues.
5. It may take 1 to 2 weeks from the time a request is raised to the time the product is delivered back. Seller should declare expected time schedule clearly.
6. The seller must have public policy regarding refund or return.
Cancellation Policy for Products Paid through Online Payment Gateways
1. There may by situations where an order has to be canceled. For example, an order may have to be canceled when
Product no longer available or temporarily out of stock
Risk identified by credit and fraud avoidance department
Inaccurate or insufficient address
Non-serviceable locations
At times the seller may require additional verification or information before accepting any order. The seller should have clear policy what should be done in such cases. If the order is canceled after payment made, the charged amount should be refunded to buyer as soon as possible
2. Buyer may cancel an order in advance before processing. There should be a timeline set by seller, e.g. 24 hours. The buyer must understand, if a an order has been processed and the product has been shipped – seller may not be able to cancel the order. It can only be returned.